Frequently Asked Questions
What is Ash & Mae?

Ash & Mae is your go-to destination for effortless, contemporary fashion designed for everyday living. Our collections bring together timeless staples and versatile designs that help you dress with confidence and ease.
Do you offer free shipping?

Yes! We provide free standard delivery on all orders within Ireland—no minimum spend required. Great style, delivered straight to your door on us.
How long does delivery take?

Most orders arrive within 5–8 business days (Monday–Friday) after dispatch. You’ll receive a tracking link as soon as your package is on its way.
Do you ship internationally?

Currently, we only deliver within Ireland. Our focus is on offering the best local shopping experience. If we expand to more regions, we’ll be sure to share the news.
What is your return policy?

You may return items within 14 days of receipt, provided they are unworn, unwashed, and in original condition. Return shipping costs are the responsibility of the customer. To begin a return, simply email us at support@ashandmae.com.
How long do refunds take?

After your return is received and approved, refunds are issued within 10 business days. Please note that your bank may require a few extra days to display the credit.
Can I exchange an item?

Of course! If you’d like a different size or another style, just mention it in your return request email and we’ll help arrange it.
What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Every payment is processed securely and fully encrypted.
Is my personal and payment information safe?

Yes, absolutely. Your security and privacy are our priority. Ash & Mae uses secure checkout technology and never stores your payment details.
I didn’t receive my order, what should I do?

First, check your tracking details. If more than 8 business days have passed and your order still hasn’t arrived, please contact us at support@ashandmae.com and we’ll look into it immediately.
Can I update or cancel my order?

If your order hasn’t yet been shipped, we may be able to adjust or cancel it. Reach out to us as soon as possible after placing your order, and we’ll do our best to assist.
Still need help?

We’ve got you covered—just send us a message at support@ashandmae.com and our support team will be happy to help.