Payment Policy

Shopping at Ash & Mae should feel as effortless as slipping into your favourite piece. That’s why we’ve designed a secure, straightforward checkout process, so you can focus on finding what truly reflects your style.

You can pay with Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, Apple Pay, Google Pay, or Amazon Pay.

All transactions are processed in your local currency, and the full amount is charged at the time you place your order. Occasionally, your bank may place a temporary pre-authorization hold before completing the payment—this is standard procedure and nothing to worry about.

We take your privacy seriously. Our platform uses SSL technology to safeguard your data, and we partner only with trusted payment processors. No card information is ever stored by us – your payment remains completely confidential.

Once you confirm your order, your card or chosen payment method will be charged immediately. In some cases, you may notice a temporary authorization hold before the actual transaction appears.

Having trouble at checkout? First, make sure your billing details match what your bank has on file. If everything looks correct and you’re still experiencing issues, send us a message at support@ashandmae.com. We’ll be happy to resolve it quickly.

For your security, all purchases go through a standard screening. If something doesn’t look quite right, we may contact you to confirm your details before completing your order. It’s just one more way we ensure a worry-free shopping experience every time you shop with us.